- Acabo de ver una tarifa
especial en otra página pero no la encuentro cuando trato
de hacer una reserva.
- Como reservo mi habitación en el hotel?
- Como reservo más de una habitación?
- Cuales son las edades aceptables para niños?
- En qué momento del proceso necesito mi tarjeta
de crédito?
- Cuando envío mi reserva en línea,
quién la recibe?
- Como puedo averiguar el estado de mi reserva?
- Cuales son las reglas que afectan cancelar una reserva?
- Puedo pedir detalles donde quiero reservar mi habitación
(piso, piscina, etc.)?
- No quiero esperar por una confirmación. Que debo
hacer?
- Cuando estará mi reserva lista en el hotel que
he pedido?
- Una vez que he reservado una habitación, recibiré
acaso una confirmación por escrito?
- No logro obtener los datos sobre una reserva hecha
directamente en el hotel.
- Cual es la edad mínima para reservar una habitación
en un hotel?
- Cuales son sus reglas sobre la privacidad y son seguras
las reservas hechas en línea?
- Las respuestas a mis preguntas no están aquí.
Necesito ayuda adicional.
Acabo de ver una tarifa especial en otra página
pero no la encuentro cuando trato de hacer una reserva.
At times, our Shilo Inn Manager's will offer such fabulous deals
that only a limited number of rooms can be available per day for
the particular promotion. If your travel dates are flexible,
you may attempt a different arrival and departure dates to secure
the promotion. Also, the rates you see advertised may be
valid for a limited number of personas in a room. Extra
person charges may have been applied.
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Como reservo mi habitación en el hotel?
Our on-line reservation system has been designed for ease of
use and offers up-to-the-minute rates, availability and immediate
confirmation of your reservation for any one of our 45 locations
in nine western states.
Booking a reservation on-line is easy!
1) Select
your destination. Click the "Make a Reservation"
button located beneath the hotel address and phone number.
2) Enter your arrival, departure dates, number ofpersonas
and (if applicable) your Professional Identification Number.
Note: If you are unsure of your Corporate or Convention Professional
Identification Number, please call us at 1-800-334-1049, Monday
through Friday, 8:00 a.m. to 5:00 p.m., and we will be happy to
assist you.
3) Click the 'Check Rates and Availability' button.
Available room and rate types are returned to your screen. You
can select additional rate types and packages by clicking on the
tab's located above the initial rate and room display. Choose
the room you desire by clicking the 'Book It' button.
4) After you have selected your desired room type, you
will be taken to a page with detailed information regarding your
selection. If you are happy with the room type and rate you have
selected, click the 'Complete Reservation' button located on the
bottom of the page. You will be taken to our Secure Reservation
Request Form.
5) On our Secure Reservation Request Form, fill in the blanks
on the guest information section and click the 'Make a Reservation'
button. Our reservation system will return a response to you in
seconds. After you have received a confirmation number, follow
the "continue to final confirmation" link so we may
send a confirmation to you via e-mail.
If you need further assistance, please feel free to Contáctanos.
We look forward to hearing from you.
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Como reservo más de una habitación?
You have the opportunity to secure additional rooms at the end
of each reservation by selecting the 'Make Another Reservation'
button. At this time, you can confirm only one room per reservation
on our on-line booking service.
For bookings of more than 10 rooms, please contact our Group
Sales Department at 1-800-334-1049 or e-mail us at groupsales@shiloinns.com.
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Cuales son las edades aceptables para niños?
Children 12 years of age and under stay free in room with parents.
An extra person charge may apply for children 13 years of age
and over.
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En qué momento del proceso necesito mi tarjeta
de crédito?
When using our on-line reservation service, Shilo Inns requires
a credit card guarantee on all reservations. We do not automatically
charge your card and our Guests are welcome to pay for their rooms
in another form of payment at check-in.
Acceptable methods of guarantee include Visa, MasterCard, American
Express, Discover and Diners Club. Guaranteed reservations
are held throughout the night until check-out time the following
day. In order to avoid a charge to your credit card, cancellations
must be received prior to the specific Shilo Inn cancellation
time.
For your security, Shilo Inns utilizes Verisign's SSL security
protocol to encrypt the credit card number and your personal information,
coding it into a non-useable form.
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Cuando envío mi reserva en línea,
quién la recibe?
All requests going through ShiloInns.com will be responded to,
on your screen, within seconds of your request.
On some dates our hotels have a limited number of rooms available
and our central reservations office needs to check with the hotel
directly before we can confirm your reservation. In this case,
you will receive an e-mail from us with a confirmation number
within a few hours or, if we were unable to confirm your request,
an e-mail explaining why we were not able to accommodate you.
Your reservation is NOT confirmed until you receive a confirmation
number from us.
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Como puedo averiguar el estado de mi reserva?
ShiloInns.com reservations site allows you to see your reservation
details on the screen immediately follow your request. In addition,
you will be sent an email with the same information. Always feel
free to contact our Reservations Office at 1-800-222-2244 (USA
& Canada) or direct 503-641-6565 for any inquiries regarding
your request, for fastest service, please have your reservation
number handy which you will receive after you submit your booking.
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Cuales son las reglas que afectan cancelar una
reserva?
This depends on the hotel you are staying at and the rate you
have selected. Cancellation periods vary from one hotel to the
next and some packages or special offers. The standard increments
are to cancel the room(s) by 4 or 6pm, or 24, 48, or 72 hours
prior to arrival. If you cancel before this, generally you will
not be charged a penalty. Make sure your read the booking
rules presented during the reservation process and on your confirmation
to determine the cancellation policy of the hotel you are staying
at.
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Puedo pedir detalles donde quiero reservar mi habitación
(piso, piscina, etc.)?
Requests for a specific room type (e.g., connecting rooms, non-smoking
rooms, type of bedding, special assist) or location (e.g., oceanfront,
top floor, near pool) should be noted in the special requests
section on the reservation form. While we will do our best
to accommodate you, Shilo Inns cannot guarantee that all requests
will be met.
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No quiero esperar por una confirmación.
Que debo hacer?
Typically, all hotel reservations are made in real time. It should
take a few seconds to receive your Shilo Inn confirmation. Certain
things can cause delays. In this case, you will receive an e-mail
from us with a confirmation number within a few hours or, if we
were unable to confirm your request, an e-mail explaining why
we were not able to accommodate you. If you cannot wait, you may
need to contact the hotel directly or our reservations office
at 1-800-222-2244 from the USA or Canada.
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Cuando estará mi reserva lista en el hotel
que he pedido?
It takes a minimum of 1 hour before your reservation details
show up at the hotel computer system. we assure you, the room
is booked, but our central reservation computer system has not
uploaded your details into their system yet.
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Una vez que he reservado una habitación,
recibiré acaso una confirmación por escrito?
You will receive written confirmation automatically when reserve
and resort location. You will also receive an email confirmation
when you reserve any Shilo Inn location. The email confirmation
is all you will need and displays your confirmation number, the
hotel information, the rate and room information and the hotels
cancellation policy.
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No logro obtener los datos sobre una reserva hecha
directamente en el hotel.
At this time, reservations made with the hotel directly are not
available for retrieval on ShiloInns.com. We are working on adding
this feature and it will be available soon. If you need to confirm
your reservation, you may need to contact the hotel directly or
our reservations office at 1-800-222-2244 from the USA or Canada.
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Cual es la edad mínima para reservar una
habitación en un hotel?
Shilo Inns' minimum age for checking into a hotel is 18 years
of age.
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Cuales son sus reglas sobre la privacidad y son
seguras las reservas hechas en línea?
Shilo Inns is committed to respecting and protecting your privacy,
and will not lend, sell or transfer your personal information
to other.
Shilo Inns provides SSL (Secure Sockets Layer) Internet security
protocol to protect your personal information and credit card
numbers with a secure connection. To use this feature, you
will need a browser capable of supporting SSL. Most browsers
and networks support the use of security software, but there are
some exceptions.
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Las respuestas a mis preguntas no están
aquí. Neceisto ayuda adicional.
Please feel free to click here to Contáctanos.
Our Agents are available 24 hours a day, 7 days a week to assist
you.
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